FAQ
Is the estimate free, and how soon can I get one?
Yes! Our estimates are completely free and come with no obligation.
For a quick estimate, you can send us photos — often no site visit is needed.
For a more precise quote however, we may need to pop in to carry out a tester. Again, this is also free.
If a visit is necessary, we will arrange one at a convenient time, usually within a few days depending on our schedule.
When can you schedule the work?
Most jobs are booked within 2–3 weeks.
We understand some projects are urgent and will do our best to accommodate sooner.
Weekend appointments are available for an additional fee.
Do I need to pay a deposit?
No deposit required for jobs lasting up to 3 days.
Payment is due on job completion and we accept cash and bank transfers.
For commercial clients, 14-day payment terms are available.
What should I do before the work begins?
Please clear the work area (e.g., move furniture for floor works, remove toiletries from showers).
Our technician(s) will arrive within a 30-minute window to allow for traffic or unforeseen delays.
How long does the treated area take to dry?
Please allow at least 24 hours drying time.
Avoid walking on treated floors or using treated showers during this period.
For splashbacks, keep the area dry and avoid splashes for the best results.
Can I request a female technician(s)?
Yes! Our team is diverse, and we’re happy to accommodate requests for female technicians whenever possible.
We may send one or two technicians depending on the job size.
Have more questions?
Simply call or email Tile Remedy and we will respond as soon as possible discuss your project.