Privacy Policy

Tile Remedy – Privacy Policy

Last updated: 29.06.2026

This Privacy Policy explains how Tile Remedy collects, uses, and protects your personal data when you visit www.tileremedy.co.uk

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Tile Remedy
Email: info@tileremedy.co.uk

2. Personal Data We Collect

  • Identity data
  • Contact data
  • Technical data (IP address, browser type, device information)
  • Usage data
  • Communication data
  • Cookie data

3. How We Collect Data

  • Forms you submit
  • Emails or messages you send
  • Cookies and analytics (Google Analytics, Google Search Console, and WhatConverts)
  • Server logs

4. How We Use Your Data

  • Responding to enquiries
  • Improving website performance
  • Analysing usage
  • Ensuring security
  • Complying with legal obligations

5. Legal Basis for Processing

  • Consent
  • Legitimate interests
  • Contract
  • Legal obligation

6. Sharing Your Data

  • Hosting providers
  • Analytics providers (such as Google Analytics, Google Search Console, and WhatConverts)
  • IT and security providers
  • Legal authorities when required

We do not sell your data.

7. International Transfers

Where data is transferred outside the UK, appropriate safeguards are used such as Standard Contractual Clauses.

8. Data Retention

Tile Remedy retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as we have a legitimate business, legal, or operational reason to keep it.

Because we may need certain information for record-keeping, security, fraud prevention, or to maintain accurate business records, some data may be retained for an extended period of time. Where no specific legal retention period applies, we retain data until it is no longer required for the purpose for which it was collected.

We do not routinely delete data on a fixed schedule, but we review retained information periodically to ensure it remains necessary. If data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

  • Access
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Portability
  • Withdraw consent

Contact info@tileremedy.co.uk to exercise your rights.

10. Right to Complain

If you are unhappy with how we handle your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We encourage you to contact us first so we can resolve your concerns.

11. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Security

We use reasonable technical and organisational measures to protect your personal data, including secure servers, access controls, and encryption where appropriate.

13. Third-Party Links

We are not responsible for the privacy practices of external websites.

14. Changes to This Policy

We may update this policy. The latest version will always be posted here.

15. Contact

info@tileremedy.co.uk

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